Privacy Policy

Last Updated: March 2025

Introduction

At Pharos Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (pharos.health) and our services, including the Pharos application platform.

By using our website or services, you consent to the data practices described in this Privacy Policy. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy.

Information We Collect

We collect information to provide better services to our users and to improve our website and application. The types of information we collect include:

Information You Provide to Us

  • Account information: When you create an account, we collect your name, email address, and organization information
  • Profile information: Information you provide in your user profile
  • Communications: Information you provide when you contact us for support or other inquiries

Information We Collect Automatically

We use PostHog, an analytics platform, to collect usage data about how you interact with our website and application. This helps us understand how our services are being used and how we can improve them. The information collected through PostHog includes:

  • Usage data: Information about how you use our website and services, including pages visited, features used, and actions taken
  • Device information: Information about the device you use to access our services, such as device type, operating system, and browser type
  • Log data: IP address, referring/exit pages, timestamps, and pages viewed
  • Cookies and similar technologies: We use cookies to collect information about your browsing activities

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Personalizing your experience
  • Detecting, preventing, and addressing technical issues and security risks
  • Complying with legal obligations

Data Storage and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data security practices.

We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Cookies and Tracking Technologies

We use PostHog analytics to collect information about how visitors use our website. PostHog may use cookies or similar technologies to track visitor information. This information helps us improve our services and enhance user experience.

The data collected may include information such as your IP address, browser type, operating system, referring pages, pages visited, and time spent on our website. This information is used in aggregate form to analyze usage patterns and improve our service.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • With service providers: We may share information with third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support
  • For legal reasons: We may share information if we believe disclosure is necessary to comply with the law, enforce our agreements, or protect the rights, property, or safety of Pharos, our users, or others
  • With your consent: We may share information with third parties when you give us your consent to do so
  • Business transfers: If Pharos is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to the personal information we have about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request that we delete your personal information
  • Restriction: You may request that we restrict the processing of your information
  • Data portability: You may request a copy of your information in a structured, commonly used, and machine-readable format
  • Objection: You may object to our processing of your information

To exercise these rights, please contact us using form at the bottom of this page.

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies and to delete them. However, if you disable cookies, some features of our website may not function properly.

Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.